Cyber Soulng ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely.
SHIPMENT UPGRADE NOTICE
We’ve put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we’ve upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for US, UK, FR, DE & CA customers!
1. For US,UK customers, the shipping time has been shortened to 7-15 business days for Standard Shipping (it was 10-25 business days before the Jul. 20 upgrading);
2. For France and Germany customers, the shipping time has been shortened to 8-18 business days for Standard Shipping ( it was 10-25 business days before Jul. 26 upgrading);
3. For CA customers, the shipping time has been shortened to 10-20 business days for Standard Shipping (it was 10-25 business days before this upgrade);
4. From Sept. 26, 2023, customers can enjoy FREE STANDARD SHIPPING on orders over USD $ 45 (shipping cost excluded)(it was FREE FLAT RATE SHIPPING on orders over USD $ 49 before this upgrade). The order amount for free shipping has been increased due to the rise of shipping costs, which is out of the consideration of providing better service and faster delivery. We appreciate your understanding.
*PLEASE NOTE:
1. The new shipping system takes effect from Sept.26 at 2:00 CDT, and the orders before this will still be shipped out with our old shipping system. Practically, we ensure 95% of the orders are delivered on time. For some remote places, it may take a bit longer.
2. All packages have specific tracking information.
3. Affected by Covid-19, there will be some delays in the delivery.
SHIPPING METHOD
SHIPPING METHOD & COST
| SHIPPING METHOD | COUNTRY OR REGION | COST | SHIPPING TIME (BUSINESS DAYS) |
|---|---|---|---|
| Standard Shipping | United States | FREE for orders over US$45 otherwise US$3.99 | 7-15 |
| France, Germany | 8-18 | ||
| United Kingdom | 7-15 | ||
| Canada | 10-20 | ||
| Spain, Australia | 8-18 | ||
| Singapore, Malaysia,South Korea, Indonesia | FREE for orders over US$45 otherwise US$4.99 | 7-12 | |
| India | 7-15 | ||
| Mexico | 15-25 | ||
| Brazil | 20-60 | ||
| Other countries | 12-25 | ||
| South Africa | FREE for orders over US$45 otherwise US$6.99 | 7-15 |
| OTHER SHIPPING METHODS | COUNTRY OR REGION | SHIPPING TIME (BUSINESS DAYS) |
|---|---|---|
| Priority Direct Mail | United States | 8-10 |
| United Kingdom | 6-12 | |
| Canada | 8-18 | |
| France, Germany | 7-15 | |
| Spain, Australia | 7-15 | |
| Mexico | 10-15 | |
| Expedited Shipping | Brazil | 10-15 |
| Canada, Ireland, Israel | 4-8 | |
| India, Malaysia, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Saudi Arabia, Singapore, Switzerland, United Arab Emirates, United States of America | 3-7 | |
| Other countries (DHL/UPS) | 5-10 |
1. Shipping From Europe Warehouse to European countries: 3-6 business days.
2. You can choose your preferred shipping method on the Order Information page during the checkout process.
3. Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
DELIVERED
ORDER SUCCESSFUL
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
PROCESSING
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small number of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time plus the shipping time.
If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
TRACKING YOUR ORDER
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We highly recommend that customers purchase shipping insurance during the checkout for peace of mind when waiting for their package.
TAX AND DUTIES
Kindly note that all packages are shipped from Cyber Soulng. Our items are shipping duty and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
NOTICE FOR ARGENTINA CUSTOMERS
A tax ID number is required from Argentinian customers who select expedited shipping during the check-out. Please be sure to fill in your tax ID to avoid any clearance problems or delivery failures. Please refer to the screenshot below.